FAQ'S

Below are our most frequently asked questions. Please contact us if you have additional questions.
Wall Quotes Home Page


How much is shipping? $6.00 US/$25 Canada/$30 Global via USPS with tracking/delivery confirmation.

I'm new to vinyl wall quotes...what are these? Our products are often referred to as wall decals, wall words, wallies, wall stickers...just to name a few. The difference between our product and a traditional decal is that there is no surrounding edge or clear vinyl surrounding your quote. Each letter is pre-spaced and cut individually. Once they are applied to your wall, it will have the appearance of being hand-painted - but without the cost or effort!

Can you make your quotes bigger or smaller? Absolutely! Just let us know what your size needs are and we'll be happy to give you a price quote.

Are your quotes reusable? No, they are intended for one-time use. While our wall quotes are easily removed, they are not re-usable. The vinyl is very thin (which helps it achieve that hand-painted look) and is often stretched or torn upon removal, making it extremely difficult to reuse.

I'm creating a custom quote, how do I select my letter height? All lettering height is measured from the top of the highest letter in the quote, to the bottom of the lowest letter. The font you choose can dramatically make a difference is how larger your lettering appears. Please keep in mind that "loopy" fonts use up the lettering height quickly, as opposed to a font that is uniform in height. If you have concerns or are trying to fit your quote into a defined space, we can help you with this.



What surfaces can I apply the quote to? Our quotes will adhere to any smooth, flat surface, including painted walls, windows, wood plaques, doors, tiles and mirrors. We do not recommend applying to a surface that has a high-gloss or oil-based paint as it may not adhere to your satisfaction. Additionally, while they are easily applied to wallpaper, your wall quote may not release without causing damage.

Can these quotes be applied to a textured wall? Yes, but because textures vary greatly, we can't guarantee that you will be completely happy with the results. They are intended for application to a smooth, flat surface. When applying to a textured wall, be sure to press just the quote to the wall (do not press the blank application tape hard onto areas it is not needed as some peel off of your texture may occur). We also do not recommend using metallics on a textured wall, as they tend to show even minor "blips" in the surface. If you are unsure of how your wall quote will adhere to your wall or are worried that it may cause damage, please request a sample that can be applied to a hidden area.

I just painted my wall. Can I put my quote up right away? We recommend that you allow a minimum of 10 days for the paint to cure before applying your vinyl lettering.

I can't get my quote to transfer to my wall - what do you suggest? For easy application, be sure that the wall and quote are at room temperature. If the surface is too cool, warm it gently with a blow dryer. If you have recently cleaned the wall surface, make sure there is no leftover residue and that the wall is completely dry. A wall may feel dry even though moisture is still present. A blow dryer on a low setting may also be used on the quote itself to make it more pliable and adaptable to the wall surface. Application of your wall quote should never take more than a few minutes. For additional information, Click Here.

How are the quotes removed if I decide to change my decor? Will removal of the quote damage my wall? Simply pull up one edge with the tip of your fingernail and peel gently. If you have any difficulty, simply warm the surface with a blow dryer and then peel. Use care to avoid overheating the quote or surface to avoid damage. Please note that as with any decor that covers your paint (especially in areas exposed to sunlight), there is a chance that the paint under your quote may be darker than it's surrounding area. While wall damage upon removal is rare, please keep in mind that as with any decorative medium, there is a potential for wall damage.

What does the "+$10.00" mean after the price? Am I paying more for a larger size, plus an additional fee?
No. Please do not concern yourself with this figure. It is simply Yahoo!'s way of identifying a price increase due to a size change.

How much do you charge for shipping? Our orders ship via USPS for a flat fee of $6.00. Shipping to Canada is a flat fee of $20.00. Our worldwide shipping rate is $30.00, up to 2 lbs. You are responsible for any customs, duty, applicable taxes and import fees that may apply. We do not express ship, as each item is made to order, in the order it is received.

Do you have a catalog you can send me? Because we are constantly updating our site and adding new products, we do not offer a print catalog as it would quickly be outdated. Please follow us on Facebook to be notified of new additions and discounts.

Is there a phone number I can reach someone at? Due to the sheer volume of calls, we have decided to implement an online "help desk" for speedier service and answers to your questions. While we wish we could speak to you personally, we have found that most questions are already addressed in our FAQ's. By implementing this new system, we hope to speed up the actual processing of orders and get your quotes to you faster.

I don't trust ordering anything over the internet - can't I call in my order? We understand your concerns, but calling in your order is probably what you should not do - on our site or any other. Do you know where your credit card number is going? Is it being written down on a scrap of paper, then tossed carelessly away? You just don't know...but with Paypal, you are using a payment gateway that is absolutely secure - and guaranteed! If you are fraudulently charged for something, they will research it and reverse any unauthorized charges. When you pay through Paypal, we do not see your financial information. Now doesn't that sound great into today's somewhat scary online world? We thought so, too!